How 𝐭𝐨 Retain 𝐲𝐨𝐮𝐫 Worthy Patients??

𝐇𝐨𝐰 𝐭𝐨 𝐫𝐞𝐭𝐚𝐢𝐧 𝐲𝐨𝐮𝐫 𝐰𝐨𝐫𝐭𝐡𝐲 𝐩𝐚𝐭𝐢𝐞𝐧𝐭𝐬??

After Covid lockdown and specially after Ramadan fasting, many doctors are reporting that they had a major dip in the number of patients coming to the OPD. Many practitioners are so laser-focused on attracting new patients that they neglect the existing ones. Patient retention is 𝐂𝐑𝐔𝐂𝐈𝐀𝐋, therefore a bullet-proof patient retention plan is the bottom line of every successful clinical practitioner. Statistics say, 68% of patients leave a doctor just because they believe you don’t 𝐂𝐀𝐑𝐄 about them

Healthcare industry reflects the business principle that retaining current patients is much more attractive than trying to bring in new ones. This is because, it is not only easier, but also very cost effective. Always remember that 80% of your clinic’s future profit comes from 20% of your current customers. It’s how wisely you interact / retain that set of patients will give you higher returns in the days to come.

ᴛʜᴇʀᴇ ᴀʀᴇ ꜰɪᴠᴇ ᴋɪɴᴅꜱ ᴏꜰ ᴇxᴘᴇʀɪᴇɴᴄᴇꜱ ᴀ ᴘᴀᴛɪᴇɴᴛ ʜᴀꜱ ᴀᴛ ᴀ ᴅᴏᴄᴛᴏʀ’ꜱ ᴄʟɪɴɪᴄ.

2. 𝘚𝘢𝘵𝘪𝘴𝘧𝘪𝘦𝘥

3. 𝘐𝘯𝘥𝘪𝘧𝘧𝘦𝘳𝘦𝘯𝘵

4. 𝘋𝘪𝘴𝘴𝘢𝘵𝘪𝘴𝘧𝘪𝘦𝘥

5. 𝘏𝘪𝘨𝘩𝘭𝘺 𝘥𝘪𝘴𝘴𝘢𝘵𝘪𝘴𝘧𝘪𝘦𝘥

Think of which one of the above is the feeling of a patient leaving your clinic and find ways to improve on those feedbacks. The general dictum is that Loyal patients create more Loyal patients. Yes, It’s really that simple: Keep your patients extremely satisfied and they will keep coming back with more or other loyal patients. Once you lose their trust or provide them with a not-so-good experience, don’t expect them to be back or recommend you to others.

𝙃𝙚𝙧𝙚 𝙖𝙧𝙚 𝙛𝙚𝙬 𝙩𝙞𝙥𝙨 𝙩𝙤 𝙚𝙣𝙝𝙖𝙣𝙘𝙚 𝙩𝙝𝙚 𝙥𝙖𝙩𝙞𝙚𝙣𝙩-𝙚𝙣𝙜𝙖𝙜𝙚𝙢𝙚𝙣𝙩 𝙞𝙣 𝙮𝙤𝙪𝙧 𝙘𝙡𝙞𝙣𝙞𝙘

· Make procedures more convenient / comfortable

· Get feedback from patients & do follow up

· Be empathetic & helpful

· Stay on schedule, stick to your consulting hours

· Make yourself accessible

· Apologize when mistakes happen

· Thank every person who refers a patient to you

· Expand your digital handshake

· Continually educate & inform your patients

· Treat your patients with respect

· Every follow-up meeting is important

· Reach-out when their follow up visits are overdue

· Reduce their waiting time for meeting doctor and getting medicines

· Provide enough parking space

· Give your patient digital payment options

· Return every phone calls

· Have strategies to handle Upset Patients at your clinic

𝗡𝗼𝘄, 𝘁𝗮𝗸𝗲 𝟯𝟬 𝗺𝗶𝗻𝘀 𝘁𝗼 𝘀𝗶𝘁 𝗶𝗻 𝘆𝗼𝘂𝗿 𝗼𝘄𝗻 𝘄𝗮𝗶𝘁𝗶𝗻𝗴 𝗿𝗼𝗼𝗺 𝗮𝗻𝗱 𝗱𝗲𝗿𝗶𝘃𝗲 𝗶𝗱𝗲𝗮𝘀 𝗼𝗻 𝗵𝗼𝘄 𝘁𝗼 𝗶𝗺𝗽𝗿𝗼𝘃𝗲 𝘁𝗵𝗲 𝗲𝘅𝗽𝗲𝗿𝗶𝗲𝗻𝗰𝗲 𝗮𝗻𝗱 𝘀𝗵𝗮𝗿𝗲 𝗶𝘁 𝗮𝘀 𝗰𝗼𝗺𝗺𝗲𝗻𝘁𝘀 𝗯𝗲𝗹𝗼𝘄

🆁🅴🅼🅴🅼🅴🆁:

𝕐𝕠𝕦𝕣 𝕔𝕠𝕞𝕡𝕖𝕥𝕚𝕥𝕠𝕣 (𝕥𝕙𝕖 𝕟𝕖𝕩𝕥-𝕕𝕠𝕠𝕣 𝕕𝕠𝕔𝕥𝕠𝕣) 𝕚𝕤 𝕟𝕠𝕥 𝕒𝕝𝕨𝕒𝕪𝕤 𝕓𝕖𝕙𝕚𝕟𝕕 𝕪𝕠𝕦, 𝕓𝕦𝕥 𝕙𝕖 𝕚𝕤 𝕒𝕝𝕨𝕒𝕪𝕤 𝕓𝕖𝕙𝕚𝕟𝕕 𝕪𝕠𝕦𝕣 𝕡𝕒𝕥𝕚𝕖𝕟𝕥𝕤., 𝕊𝕠 𝕪𝕠𝕦 𝕓𝕖𝕥𝕥𝕖𝕣 𝕥𝕒𝕜𝕖 𝕔𝕒𝕣𝕖 𝕠𝕗 𝕥𝕙𝕖𝕞 𝕖𝕩𝕔𝕖𝕡𝕥𝕚𝕠𝕟𝕒𝕝𝕝𝕪 𝕨𝕖𝕝𝕝.